Question library

NGO beneficiary feedback questions

Beneficiary feedback must be voluntary, understandable, safe, and separate from eligibility for assistance. Use locally appropriate language and provide a protected route for sensitive complaints or safeguarding concerns.

Collect accountable feedback

Ask about access, respectful treatment, relevance, timeliness, barriers, perceived change, and safe ways to improve. Do not imply that assistance depends on a positive response.

  • Was the service accessible?
  • Were you treated respectfully?
  • How can support improve safely?

Plan safe follow-up

Explain confidentiality and its limits, train enumerators on consent, and route urgent safeguarding reports outside routine dashboards. Report coverage gaps across sites and participant groups.

  • Use clear consent language
  • Create a safeguarding route
  • Document who was not reached

Frequently asked questions

Can I customise this question library?

Yes. Surveyor templates and question structures are starting points. You can edit wording, answer options, required fields, logic, branding, and collection settings before publishing.

Can I collect responses on mobile devices?

Yes. Published Surveyor forms are designed for phones, tablets, and desktop browsers. Eligible plans also support offline queues for previously loaded surveys.

NGO beneficiary feedback questions | Surveyor