LEGAL & TRUST
Terms of service
Last updated 2 August 2026
These launch terms should be reviewed by qualified Nigerian technology counsel before enterprise sales or negotiated procurement. Mandatory consumer and data-protection rights continue to apply.
Agreement and eligibility
By creating an account, joining a workspace, purchasing a plan, or using Surveyor, you agree to these Terms, the Privacy Policy, Acceptable Use Policy, and any order form or data-processing agreement that applies. You must have legal capacity to agree and authority to act for any organisation you register.
Accounts and credentials
Provide accurate information, keep credentials confidential, use individual accounts rather than shared passwords, and promptly report suspected compromise. You are responsible for actions taken through your account unless caused by Surveyor’s breach of its obligations. We may require email verification or additional checks for security.
Workspace administration
The workspace owner controls membership, roles, surveys, responses, exports, billing, and settings. Owners must remove access when a member no longer needs it and ensure each role is appropriate. Surveyor may rely on instructions from authorised workspace administrators.
Research and respondent responsibilities
You are responsible for survey content, participant notices, lawful basis, consent, research ethics, safeguarding, accessibility, recruitment, incentive terms, withdrawal processes, and the accuracy of conclusions. Surveyor provides workflow tools and does not approve a study, guarantee a representative sample, or provide legal, medical, or statistical advice.
Your content and licence
You retain ownership of survey instruments, workspace material, and response data. You grant Surveyor a limited, non-exclusive licence to host, copy, transmit, validate, secure, display, analyse, back up, and otherwise process that content only as needed to provide, protect, support, and comply with the service and your instructions.
Prohibited survey content
Do not collect or distribute unlawful, deceptive, discriminatory, exploitative, defamatory, infringing, or malicious content; credentials or payment-card secrets; content facilitating violence, trafficking, child exploitation, harassment, or fraud; or sensitive data without an appropriate purpose and safeguards. The Acceptable Use Policy gives further examples.
Moderation and abuse reporting
Surveyor may investigate reports, preserve relevant evidence, restrict public collection, remove unlawful material, suspend access, or cooperate with lawful authorities where reasonably necessary. Report abuse to support@surveyor.ng and urgent security issues to security@surveyor.ng. We will consider context and proportionality but may act immediately to protect people or the service.
Plans and usage limits
Each plan includes published response, active-survey, member, and feature allowances. Existing data remains accessible when a response allowance is reached, but new submissions may pause until the allowance resets, response-pack credits are available, or the plan changes. Attempts to bypass limits, split abusive traffic, or automate excessive use are prohibited. Organization limits may be set in an order form.
Fees and Paystack
Paid fees are displayed in Nigerian naira unless stated otherwise and are charged in advance through Paystack. Monthly plans are charged monthly; annual plans are charged once for the year at the displayed annual total. You authorise the selected recurring charge until cancellation. Taxes or bank charges may apply where stated by the payment provider or law.
Cancellation, plan changes, and refunds
A workspace owner may cancel automatic renewal through available billing controls. Paid access normally continues until the current paid period ends, after which Free limits apply unless another arrangement is shown. Cancellation does not automatically refund the current period. Refund requests should be sent to support@surveyor.ng and are assessed for duplicate charges, service failure, law, and any order terms. Nothing excludes a mandatory refund right.
Suspension and termination
We may suspend or restrict an account, workspace, survey, or feature for non-payment, material breach, abuse, security risk, unlawful activity, or a legal requirement. Where practical, we will give notice and an opportunity to remedy. Serious or urgent risk may require immediate action. You may stop using the service and request account deletion, subject to authority verification and lawful retention.
Exports and deletion
Before a subscription ends or a workspace is deleted, owners should export needed data. We will follow applicable deletion instructions and retention disclosures, but deletion may not be immediate in security logs, legally required records, or provider backup cycles. Removing a member does not remove exports they already lawfully downloaded.
Third-party services
Surveyor depends on services such as Supabase, Vercel, Paystack, and configured email providers. Their availability and separate terms may affect parts of the service. Integrations or external links do not make Surveyor responsible for a third party’s independent processing or content.
Availability and changes
We aim to operate a reliable service but do not promise uninterrupted or error-free availability. Maintenance, provider incidents, security response, and evolving product features may cause changes. We will give reasonable notice of material plan or term changes where practicable and will not label illustrative demo data as customer results.
Disclaimers and liability
To the extent permitted by law, Surveyor is provided on an as-available basis and indirect or consequential losses are excluded. Any liability cap or negotiated service level for an organisation should be stated in its order form. These Terms do not exclude liability or remedies that cannot legally be excluded.
Governing terms and contact
Applicable governing law and dispute arrangements may be stated in an order form; otherwise Nigerian law applies, subject to mandatory rights and competent courts. Legal questions: legal@surveyor.ng. Billing or cancellation: support@surveyor.ng. Enterprise procurement: sales@surveyor.ng.