1
How would you rate the support or service you received?
RequiredCreates a consistent numeric measure that can be compared across respondents. It is required in this starting template, but you can change that in the builder.
NGO & impact template
Beneficiary feedback survey
Measure satisfaction and collect practical ideas about the support or service you received.
3 minute estimate5 fully editable questionsNo account needed to preview
Full question preview
What this template asks
2
Which part had the greatest effect on your experience?
RequiredProvides a structured answer that is straightforward to compare and segment. It is required in this starting template, but you can change that in the builder.
QualityServiceSpeedValue for moneyConvenience
3
Did the experience meet your expectations?
RequiredProvides a structured answer that is straightforward to compare and segment. It is required in this starting template, but you can change that in the builder.
4
What worked particularly well?
Captures context, examples, and ideas that fixed options may miss. It is optional so respondents can continue when it does not apply.
5
What is the one thing we should improve?
Captures context, examples, and ideas that fixed options may miss. It is optional so respondents can continue when it does not apply.
Sample-size considerations
Plan representation across programme sites and participant groups. Account for non-response and access barriers, and document whether the sample supports comparison or only description.
Best practices
Use locally understandable languageTrain enumerators on consentSeparate service delivery from sensitive feedback
Common mistakes
Interviewing only easy-to-reach participantsCollecting unnecessary sensitive identifiersConfusing programme reach with programme impact
Frequently asked questions
Can I edit the beneficiary feedback survey template?
Yes. Every question, answer option, required setting, section, theme, and eligible logic rule can be changed in Surveyor before you publish.
Can I preview the questionnaire before signing up?
Yes. The respondent preview is available without an account. An account is required only when you want to create and save an editable survey in a protected workspace.
Last reviewed 2 August 2026
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