Question library

Hotel guest feedback questions

Hotel feedback should connect to a particular stay while giving guests a separate route for urgent service or safety concerns. Consistent questions support comparison across comparable properties and periods.

Start for free Explore templates

Cover the guest journey

Ask about booking, check-in, room readiness, cleanliness, comfort, staff helpfulness, amenities used, issue resolution, value, and the one change that would improve a future stay.

Which services did you use?
Was the room ready and clean?
How well were issues resolved?

Turn feedback into recovery

Send close to checkout, route urgent complaints outside normal analysis, compare only similar guest journeys, and avoid repeatedly surveying the same guest.

Send after the stay
Flag urgent recovery needs
Track actions by theme

Recommended templates

Start with editable questions

Hotel guest satisfaction survey

Measure satisfaction and collect practical ideas about your recent hotel stay.

Preview questions Complaint resolution follow-up

Measure satisfaction and collect practical ideas about how your complaint was resolved.

Preview questions Customer effort score

Identify current conditions, priorities and gaps related to how easy it was to complete your task.

Preview questions

Frequently asked questions

Can I customise this question library?

Yes. Surveyor templates and question structures are starting points. You can edit wording, answer options, required fields, logic, branding, and collection settings before publishing.

Can I collect responses on mobile devices?

Yes. Published Surveyor forms are designed for phones, tablets, and desktop browsers. Eligible plans also support offline queues for previously loaded surveys.