Question type guide
The Net Promoter Score question asks likelihood to recommend on a zero-to-ten scale. Use the standard scale consistently and pair it with an optional explanation, while avoiding claims that the score proves loyalty or future growth.
This question type is useful when your analysis needs a standard recommendation measure, trend tracking, follow-up explanation. Choose it because it matches the information required, not simply because it is familiar.
Pilot the wording and response controls on a phone. Decide how missing, skipped, other, and not-applicable answers will appear in exports before collection begins.
Frequently asked questions
Yes. Surveyor templates and question structures are starting points. You can edit wording, answer options, required fields, logic, branding, and collection settings before publishing.
Yes. Published Surveyor forms are designed for phones, tablets, and desktop browsers. Eligible plans also support offline queues for previously loaded surveys.