Question type guide

Contact information questions

Contact details turn an anonymous response into identified data. State why the information is needed, who can access it, and whether the survey can be completed without it.

When to use it

This question type is useful when your analysis needs requested follow-up, registration confirmation, service delivery. Choose it because it matches the information required, not simply because it is familiar.

  • requested follow-up
  • registration confirmation
  • service delivery

Design and analysis cautions

Pilot the wording and response controls on a phone. Decide how missing, skipped, other, and not-applicable answers will appear in exports before collection begins.

  • Make nonessential contact fields optional
  • Separate research answers from contact exports
  • Do not reuse details for undisclosed marketing

Frequently asked questions

Can I customise this question type?

Yes. Surveyor templates and question structures are starting points. You can edit wording, answer options, required fields, logic, branding, and collection settings before publishing.

Can I collect responses on mobile devices?

Yes. Published Surveyor forms are designed for phones, tablets, and desktop browsers. Eligible plans also support offline queues for previously loaded surveys.

Contact information questions: examples and guidance | Surveyor